A temporary lockout is a short-term restriction on signing in, usually triggered automatically as a security measure. It is different from a suspension — it is not a penalty but a protection mechanism.
Why your account may be temporarily locked
- Too many failed sign-in attempts — entering the wrong password or OTP code several times in a row triggers an automatic cooldown.
- Suspicious sign-in activity — a sign-in attempt from an unusual location or device that doesn't match your normal pattern.
- OTP rate limiting — requesting too many OTP codes in a short period triggers a temporary block on further OTP requests.
How long does a lockout last?
Most temporary lockouts last between 15 minutes and 1 hour. After the lockout period, you can try signing in again normally. No action is required on your part — simply wait for the lockout to expire.
What to do during a lockout
- Wait for the lockout period to expire before trying again.
- If you have an email account, use this time to request a password reset so you can sign in with a new, correct password.
- Ensure you are using the correct phone number or email address for your account.
Lockout lasting more than 2 hours
If you are still unable to sign in after 2 hours and are certain your credentials are correct, please contact support@sorosokegpl.com. This may indicate a more serious account issue that needs manual review.
Use a password manager to ensure you always enter the correct password. For phone accounts, double-check your country code before requesting an OTP.